Frequently asked questions
Our products
The Endery is a knitwear company built by knitwear experts.
Before launching our own brand, we spent years inside Peru's knitwear industry developing garments alongside expert technicians and artisans. That experience continues to shape everything we make today—from the yarns we choose to the way each garment is constructed.
We believe exceptional knitwear begins with exceptional materials, thoughtful construction, and a deep understanding of how knitwear should fit, feel, and last.
Because we believe specialization matters.
Rather than creating every category of apparel, we've chosen to focus entirely on knitwear. Years spent working with yarns, stitch structures, and garment construction have taught us that knitwear is its own discipline.
That focus allows us to create pieces that are distinctive, comfortable, and designed to be worn for years.
All of our products are made in Lima, Peru, by our network of over 50 knitwear specialists. The Endery grew out of a knitwear manufacturing company with 15+ years of experience — we didn't outsource production, we built it. Every partner is fair wage, and we've been Peruvian Fair Trade certified since 2018.
Natural fibers perform best when cared for gently.
We recommend following the care instructions provided on each garment.
With proper care, your knitwear will continue to soften, wear beautifully, and become a lasting part of your wardrobe.
MATERIALS
We work primarily with exceptional natural fibers, including Pima cotton, alpaca, merino wool, and cashmere.
Each yarn is selected for its softness, durability, breathability, and how it performs over time.
Our goal is always the same: to create knitwear that feels beautiful today and continues to wear beautifully for years to come.
A note about Deadstock: We source materials the same way we design knitwear: thoughtfully. Today, we work with both exceptional newly sourced yarns and select deadstock materials, choosing each for its quality, character, and purpose. Deadstock remains part of our process—and when used, it's always identified on the product page—but our focus has always been on creating beautiful knitwear from exceptional materials.
Yes, selectively.
Deadstock happens even in a considered production model — sometimes a supplier ends up with excess premium fiber and no outlet for it.
We source it from our own Peruvian textile and knitwear manufacturers and use it when it meets our quality bar. It's always called out on the product page, but it's one material choice among several, not the whole story.
Deadstock refers to premium yarns left over from previous production runs.
These materials are often created because of forecasting changes, production shifts, or cancelled orders—not because there's anything wrong with the yarn itself.
When we're able to incorporate these existing materials into our collections, we're extending the life of exceptional fibers that already exist.
We source our deadstock materials and fibers from our Peruvian textile and knitwear manufacturers.
manufacturing
Every Endery piece is made in Peru.
Our roots are in Lima, where we've spent more than a decade working alongside knitwear specialists, technicians, and family-run workshops.
Working closely with our manufacturing partners allows us to oversee quality, refine construction, and build long-term relationships rooted in mutual respect.
Yes.
We're committed to long-term partnerships, fair wages, and responsible working conditions.
Our Lima office has been Fair Trade certified since 2018, and we believe thoughtful manufacturing begins with valuing the people behind every garment.
Our garments are primarily industrially knitted using advanced knitting technology, then carefully linked, washed, pressed, finished, and inspected by skilled craftspeople.
While machines create consistency, every garment is guided, assembled, and finished by experienced human hands.
ordering
We batch-ship orders most orders from our office in Peru, Lima.
- Orders placed on Tuesdays by noon PST will be included in the orders fulfilled on Friday.
- Orders placed after Tuesday at noon PST will be included in the following week's shipments. After the orders are fulfilled it will take 3-7 days shipping time before being delivered to customers.
If we do have stock at our New York warehouse we may ship from there. We fulfill orders in 2-3 business days and shipping timeline depends on the speed you choose at checkout.
for more questions please contact us: hello@theendery.com
Many of our styles are intentionally designed with relaxed silhouettes.
Each product page includes detailed measurements, fit notes, and styling guidance to help you find your preferred fit.
If you're between sizes, we recommend choosing based on how you'd like the garment to fit—more relaxed or slightly more tailored.
For more questions please contact us: hello@theendery.com
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
Our policy lasts 30 days. Please keep in mind that the item must be unused and in the same condition that you received it - including the original packaging (the cotton bag and ribbon too, please!).
You may request a return through your customer account.
If we mark down the price of a full-priced item you've already purchased, we'll gladly adjust the sale price at your request within 10 days of your shipment date.
Please note:
- We will only make one price adjustment per item.
- Price adjustments will be credited back to the original form of payment used to purchase the item.
- To request a price adjustment you must reach out to us at hello@theendery.com
Items that were purchased on sale or with a promotion are not eligible for price adjustments.
Items purchased at a discounted sale price are not eligible for a further discount if the item is subsequently eligible for a temporary promotional price following the purchase.
Shipping
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
For full policy details please refer TO OUR SHIPPING POLICY HERE
Not quite yet. We only ship to the US but are working on shipping to more countries!
You can check out our return policy and instructions here!
Wholesale
Yes! We wholesale through Faire. You can shop us directly on Faire here: https://theendery.faire.com.
For any additional questions or special requests, feel free to reach out at hello@theendery.com.
Yes, depending on what you're looking for. Our production is built around our Peru manufacturing relationships and available materials — including select deadstock — so what we can make depends on what's in production at the time. We'll always work with you to find the right fit or offer alternatives. Please contact us for more information: info@theendery.com
Brand & Creator Collaborations
Yes! Please see our page to Apply to collaborate with us HERE to apply!
Have more questions?
If you have any questions, please fill in this contact form, and our team will reach you back as soon as possible.













